Terms of service
Terms of Service – General Terms and Conditions
1. Introduction
Welcome to the néma swim online store available through nemaswim.com. These Terms of Service govern your access to and use of the website, including all purchases made through the online store.
By accessing, browsing, using or placing an order through the website, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the website or its services.
We reserve the right to update, modify or replace these Terms at any time without prior notice. Any changes become effective immediately upon publication on the website.
2. Company Information
The online store is operated by:
ARSLANOGLOU GEORGIOS LEON
Address: Pantanassis 20, Kranidi, Argolida, 21300, Greece
Phone: +30 27540 22040
Email: info@nemaswim.com
Business Registration Number (GEMI): 029521213000
VAT Number: 034570489
Tax Authority: Nafplio Tax Office
The online store is powered by Shopify which provides the technological infrastructure of the store. However, all purchases and transactions are made directly between the customer and the Company. Shopify shall not be responsible for products, orders, deliveries, returns or customer claims.
3. General Terms of Use
The website may only be used by individuals over the age of 18 who have legal capacity to enter into binding agreements. To place an order, users may be required to provide personal information including name, billing and shipping details, payment information and email address. By submitting such information, you confirm that all information provided is accurate, complete and up to date.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted under your account. We reserve the right to refuse service, suspend accounts or restrict access to the website at our discretion, including in cases of violation of these Terms. You agree to use the website lawfully, in good faith and in accordance with applicable laws and regulations.
4. Intellectual Property
All content available on the website, including but not limited to trademarks, logos, product names, images, videos, graphics, texts, designs and overall website appearance, is the intellectual property of the Company or its licensors and is protected under applicable intellectual property laws.
No part of the website or its content may be copied, reproduced, distributed, modified, published or otherwise exploited without prior written permission from the Company. The website may contain links to third party websites or services. We are not responsible for the content, policies or practices of any third party websites.
5. Limitation of Liability
We make every effort to ensure that all information, product descriptions, pricing and images displayed on the website are accurate and up to date. However, typographical errors, inaccuracies or omissions may occasionally occur.
Product colors and appearance may vary slightly depending on screen settings, lighting conditions and fabric characteristics. We reserve the right to correct any errors, update information or cancel orders arising from inaccurate information at any time without prior notice.
We do not guarantee uninterrupted or error free operation of the website and shall not be held liable for any technical issues, delays, interruptions or inability to access the services due to circumstances beyond our reasonable control.
To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental or consequential damages arising from the use of or inability to use the website or products purchased through it. Products sold through the website are intended solely for personal use. Resale of products without prior written consent is prohibited.
6. User Obligations
Users agree not to:
- provide false, misleading or incomplete information,
- use the website for unlawful or fraudulent purposes,
- violate intellectual property rights,
- transmit malicious software, viruses or spam,
- attempt unauthorized access to systems or data,
- use automated tools, bots, scraping or data extraction methods without authorization,
- interfere with the proper operation or security of the website.
We reserve the right to suspend or terminate user access in the event of any violation of these Terms.
7. Privacy and Personal Data
The Company collects and processes personal data in accordance with applicable Greek and European data protection laws, including the General Data Protection Regulation (GDPR).
Personal data that may be collected includes: name and surname, shipping and billing address, phone number, email address, payment information, browsing data and IP address.
Your personal data may be used for: processing and fulfilling orders, customer communication and support, improving our services and website functionality, sending newsletters and promotional communications where consent has been provided.
We do not disclose personal data to third parties except where necessary for payment processing, order fulfillment, legal compliance or operation of the online store.
The website operates through the Shopify platform and certain data may be processed by Shopify or affiliated service providers solely for the operation, support and security of the online store. Users have the right to access, correct, delete or restrict the processing of their personal data in accordance with applicable law.
The website may use cookies and similar technologies to improve browsing experience, analyze website traffic and ensure proper website functionality. By using the website, you acknowledge and accept the use of such technologies in accordance with applicable laws.
8. Newsletters and Marketing Communications
Users may subscribe to receive newsletters and promotional communications by providing their consent. Marketing communications are sent solely for informational and promotional purposes. Users may unsubscribe at any time through the unsubscribe link included in communications or by contacting the Company directly.
9. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with Greek and European law. Any disputes arising from or relating to the use of the website shall fall under the jurisdiction of the competent courts of Greece.
Consumers may also use the European Union Online Dispute Resolution platform. If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
10. Products
We make every effort to accurately display product descriptions, specifications and images. However, product appearance, colors and details may vary slightly due to screen settings, lighting or manufacturing characteristics. We reserve the right to modify, replace, discontinue or limit the availability of products at any time without prior notice. Product availability may change without notice.
11. Orders
Submitting an order through the website constitutes an offer to purchase products. Orders are considered accepted only after confirmation has been sent by the Company via email. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, inaccurate customer information, payment authorization failure, suspected fraudulent activity, pricing or description errors. Customers are responsible for reviewing their order details carefully before completing checkout.
12. Pricing
All prices displayed on the website are in Euros (€) and include applicable VAT unless otherwise stated. Shipping costs are calculated separately during checkout and are borne by the customer. We reserve the right to modify prices at any time without prior notice. The applicable price for an order is the price displayed at the time the order is completed.
13. Shipping and Delivery
Orders are shipped through cooperating courier or transportation companies. Delivery times are estimates only and may be affected by circumstances beyond our control.
We shall not be held liable for delays caused by:
- extreme weather conditions,
- strikes,
- technical failures,
- courier delays,
- force majeure events,
- or other circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information. In cases of incorrect address details or failure to receive the shipment, shipping costs may not be refunded.
14. Payments and Transaction Security
Payments may be completed using the payment methods available during checkout. Electronic transactions are conducted through secure SSL encrypted environments and cooperating payment service providers. The Company does not store credit or debit card information. Users are solely responsible for the proper use of their payment methods and account information.
15. Returns and Withdrawal
Our policy regarding returns, exchanges and withdrawal rights is governed separately through the “Returns Policy” section available on the website.
16. Modifications to Terms
We reserve the right to modify or update these Terms at any time. Changes become effective immediately upon publication on the website. Continued use of the website following any modification constitutes acceptance of the updated Terms.
18. Entire Agreement
These Terms constitute the entire agreement between the Company and the user regarding the use of the online store and supersede any prior communications or agreements. In the event of any inconsistency between the Greek and English versions of these Terms, the Greek version shall prevail.